Kevin Pickens

Senior System Engineer / IT Generalist

Welcome to my online resumé

Detail-oriented and fast-learning systems engineer (application support) with ten years experience. Knowledgable about many applications and protocols. Excellent written and spoken communication abilities; capable of explaining technical topics to non-technical individuals and business topics to non-business individuals.

Senior System Engineer

BAE Systems, Inc (December 2009 - April 2020)

I customized the Remedy (BMC Action Request System ITSM and Atrium CMDB) ticketing application to meet internal needs. This included: developing Forms, Filters, Escalations, and Active Links; adjusting existing Forms and Applications to include needed data and validate entered data; developing integrations using Atrium Integrator to transfer data from Microsoft Identity Integration Server (MIIS), Novell Identity Vault, CA Spectrum, and a custom network monitoring portal.

Help Desk Assistant

BAE Systems, Inc (April 2008 - December 2009)

I provided Tier 1 and Tier 2 phone and e-mail support to internal customers, including: account maintenance and management in MS Active Directory, RSA SecurID, and Vasco Data Security; troubleshooting common desktop applications such as MS Office.

Help Desk Analyst

ACCESS Systems, Inc (2015 Jan to 2016 Dec)

I provided Tier 1 and Tier 2 phone and e-mail support to internal customers, including: account maintenance and management in MS Active Directory, and Department of State internal applications; troubleshooting common desktop applications such as MS Office.